Privacy Policy

Privacy Policy

The Story Room is committed to protecting and respecting your privacy. We take privacy extremely seriously and we don’t share, or trade email lists with other organisations and businesses

This privacy policy, together with our cookie policy, sets out how The Story Room uses and protects any information that you give The Story Room when you use this website. organisations and businesses

The Story Room may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

The information we gather

When you book a child onto a Story Room workshop we collect the following personal data:

  • Child’s name and Date of Birth
  • Child’s school
  • Parent’s name and telephone number
  • Emergency name and telephone number
  • School your child attends
  • Medical conditions or allergies that the student has
  • Any other information that you want to share, that is relevant to the child’s learning.

We may also retain the information that you have provided at the time of submitting a contact form on our website or when subscribing to our newsletter.


We also automatically collect some information about your computer hardware and software. See our Cookie Policy to learn more about the information we collect and how it’s used.

What we do with the information we gather

We use information held about you in the following ways:

  • To process your booking and provide you with the service you requested.
  • Internal record keeping
  • To provide you with information about our products and services that you request from us or we feel may interest you, where you have given consent to be contacted for such purposes.
  • To carry out any obligations arising from any contracts entered into between you and us.
  • To contact you for your views on our products and services.
  • To notify you about any changes to our services.

We may keep a record of any correspondence between us,  including the contact details or other information that you have provided.

You can change your preference for communicating with The Story Room at any point and and opt-out of any direct marketing campaigns.

If you would prefer to have your personal information removed from our database, please email  and we will immediately do so.

Visitors to our Website

When someone visits use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour. We do this to find out things such as the number of visitors to the various parts of the site. This information does not identify any individual visitors to the site.

Our Newsletter

When you sign up to receive our newsletter, it is delivered by a third party provider, We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You may change your mind at any time about receiving the newsletter by emailing us or clicking the unsubscribe link at the bottom of any of our emails.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Payment information 

Online payments made to The Story Room  are processed securely by Stripe and the information you provide is communicated in an encrypted format between Stripe and your bank or credit card company. The Story Room does not directly collect, process or store your financial information. When you enter your address on Stripe we can view that. We do not store your address or any other details from Stripe other than your booking details. 

We employ the services of a third party to help us in certain areas, such as website hosting, support and maintenance. And we may need to involve third party help in cases of child protection issues. In some cases, the third party may receive your information. However, at all times, we will  be responsible for the use of your information.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us by email